Lingualink Online – Policies

At Lingualink Online, we believe in transparency, professionalism, and building trust. These policies ensure a smooth and respectful experience for both students and teachers.

1. Booking & Payment Policy

• All classes must be paid for in advance.
• Packages are non-transferable and expire after 12 months. You can use your credits anytime within that period.
• Payment is accepted via bank transfer or approved online methods.
• Once payment is received, your schedule will be confirmed.
  
  

2. Cancellation & Rescheduling

• Students must provide at least 24 hours’ notice to cancel or reschedule a class.
• If less than 24 hours’ notice is given, the class will be marked as completed and deducted from your package.
• Teachers will wait 20 minutes for a student to join the class. If the student does not show up within this time, the class will be considered completed and charged.
• During this waiting time, the teacher will make reasonable attempts to contact the student before ending the session.
  
  

3. Punctuality & Lesson Duration

• Each class lasts 55 minutes, allowing the teacher 5 minutes to:
  – Update your class report
  – Send your homework
  – Plan your follow-up lesson
• Please arrive on time. Missed time due to late arrival cannot be made up unless previously agreed.
  
  

4. Class Reports & Homework

• After each class, students receive a short report from their teacher that includes:
  – What was covered
  – Attendance
  – Feedback
  – Homework (if applicable)
  
  

5. Teacher Commitment

• Our teachers are fully committed to your progress. They prepare for each class, tailor lessons to your needs, and are here to support you.
• If your teacher cannot attend a scheduled class, you will be informed in advance and offered a reschedule or substitute.
  
  

6. Communication

• For help with scheduling, payments, or any other enquiries, if you are a student, contact us at support@lingualinkonline.com or use the contact form if you are signing up.
• We aim to respond to all queries within 48 business hours.
  
  

7. Gift Packages

• Want to give someone the gift of learning?
• We’d love to help! Just contact us, and we’ll arrange a personalised package for your friend, colleague, or loved one.
  
  

8. Privacy & Data Protection

• Your personal information is kept secure and never shared with third parties.
• Classes are not recorded unless specifically requested and agreed upon in writing.
  
  

9. Refunds & Class Credits

• Refunds are available within 14 days of purchase, provided no classes have been booked or taken.
• After 14 days, or if a class has been used or booked, no refunds will be granted.
• Unused credits are valid for 12 months from the date of purchase.
  
  

10. Technical Issues & Connectivity

• If a class is disrupted due to technical issues on the student’s side, it will be considered completed.
• If issues arise on the teacher’s side, the class will be rescheduled at no additional cost.
  
  

11. Attendance & Participation

• Regular attendance and active participation are vital for progress.
• If a student misses three consecutive classes without prior notice, their account may be temporarily suspended until contact is re-established.
  
  

12. Code of Conduct

• Students are expected to behave respectfully and professionally in all interactions.
• Any form of harassment, discrimination, or inappropriate behaviour may lead to suspension or termination of services.
  
  

13. Course Materials & Intellectual Property

• All lesson materials are for personal use only.
• Reproduction, distribution, or sharing without permission is strictly prohibited.
  
  

14. Public Holidays & Scheduling

• Lingualink Online does not operate officially on South African public holidays.
  However, as our teachers are freelancers, some may choose to offer classes on these days.
• Affected classes will be rescheduled or adjusted in advance by mutual agreement between the student and the teacher.
  
  

15. Age Requirements

• Students must be 16 years or older to register independently.
• For students under 16, a parent or legal guardian must provide written consent and manage the account.