Terms and Conditions

1. Booking and Payment

• All lessons must be paid for in advance.
• Lesson packages are non-transferable and are valid for 12 months from the date of purchase.
• Credits may be used at any time during this 12-month period.
• Payment can be made by bank transfer or through approved online payment methods.
• Your lesson schedule will be confirmed once payment has been received.

2. Cancellations and Rescheduling

• Please give at least 24 hours' notice if you need to cancel or reschedule a lesson.
• If less than 24 hours' notice is given, the lesson will be treated as completed and deducted from your package.
• Teachers will wait up to 20 minutes for a student to join a scheduled lesson.
• If the student has not joined within that time, the lesson will be considered completed and charged.
• During the waiting period, the teacher will make reasonable attempts to contact the student before ending the session.

3. Punctuality and Lesson Duration

• Each lesson lasts 55 minutes.
• The remaining five minutes allow the teacher to complete essential follow-up work, such as:
  • updating your class report
  • sending homework where appropriate
  • preparing for your next lesson
• Please join your lesson on time. Time lost because of late arrival cannot normally be added to the end of the lesson unless agreed in advance.

4. Class Reports and Homework

After each lesson, students receive a short class report which may include:

• what was covered
• attendance
• teacher feedback
• homework, where applicable

5. Teacher Commitment

• Our teachers prepare for each lesson, tailor lessons to your needs and support your progress.
• If your teacher cannot attend a scheduled lesson, you will be informed in advance wherever possible and offered either a rescheduled lesson or a substitute teacher.

6. Communication

• Existing students who need help with scheduling, payments or other account-related matters can contact us at support@lingualinkonline.com.
• New students can use the Contact form on the website.
• We aim to respond to enquiries within 48 business hours.

7. Gift Packages

Would you like to give someone the gift of English learning?

Contact us and we can arrange a personalised lesson package for a friend, colleague or loved one.

8. Privacy and Data Protection

• We take reasonable steps to keep personal information secure.
• Lessons are not recorded unless recording has been specifically requested and agreed to in writing.

9. Refunds and Lesson Credits

• Refunds are available within 14 days of purchase, provided that no lessons have been booked or taken.
• After 14 days, or once a lesson has been booked or used, refunds will not be issued.
• Unused lesson credits remain valid for 12 months from the date of purchase.

10. Technical Issues and Connectivity

• If a lesson is disrupted because of a technical or connection problem on the student's side, the lesson will be treated as completed.
• If the problem is on the teacher's side, the lesson will be rescheduled at no additional cost.

11. Attendance and Participation

• Regular attendance and active participation are important for progress.
• If a student misses three consecutive lessons without prior notice, their account may be temporarily suspended until contact has been re-established.

12. Code of Conduct

• Students are expected to behave respectfully and professionally in all interactions with LinguaLink Online teachers and staff.
• Harassment, discrimination or inappropriate behaviour may result in the suspension or termination of services.

13. Course Materials and Intellectual Property

• Lesson materials provided by LinguaLink Online are for personal use only.
• Materials may not be reproduced, distributed or shared without permission.

14. Public Holidays and Scheduling

• LinguaLink Online does not officially operate on South African public holidays.
• As our teachers are freelancers, some may choose to offer lessons on these days.
• Any affected lessons will be rescheduled or adjusted in advance by mutual agreement between the student and teacher.